[HOME]11:42 AM July-25-12

Item Not Found After Windows Update - 64bit Security Updates Screws Up Windows Explorer

Win 7 Home Premium (x64), 4GB RAM

Around the 12 of July I downloaded a bunch of updates that where marked as important security updates for 64bit systems. After that I had some problems dealing with folders.

Every time I try to create, rename or move a folder I get an - Item Not Found error message. This item is no longer located in "C:\whatever the folder is". Verify the folders location and try again.. Used system restore to go back before updates and everything worked fine. Reinstalling the updates, 8 in total, recreates the problem.

I right click to create a new folder, then type in a name for the folder, then I press enter to complete and that is when the warning box comes up. I click on the Try Again button and it goes through as normal. If I try to move a folder into another same problem. Trying to rename a folder same results. Copying and deleting folders, the only two actions not affected. And this only affects folders not other files like docs or programs.

I also like to point out that I already tried cleaning out the system using Ccleaner www.piriform.com/ccleaner including the registry cleaner component and sfc /scannow, I scanned the memory and the hard drive.

I submitted a question to Microsoft Answers and got a reply: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/item-not-found-after-windows-update/91efa02a-385c-489a-801d-a23dbe6f4e0a

There where two solutions suggested. The first one required reinstalling the updates, one by one. The second one is what I tried first. Basically it involves editing the registry to delete certain entries.

Click on Start, in the search box type in regedit and hit enter.

Browse or search for the following registry entries and delete them.

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{2112AB0A-C86A-4ffe-A368-0DE96E47012E}]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{2112AB0A-C86A-4ffe-A368-0DE96E47012E}\\PropertyBag]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{491E922F-5643-4af4-A7EB-4E7A138D8174}]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{491E922F-5643-4af4-A7EB-4E7A138D8174}\\PropertyBag]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{7b0db17d-9cd2-4a93-9733-46cc89022e7c}]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{7b0db17d-9cd2-4a93-9733-46cc89022e7c}\\PropertyBag]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{A302545D-DEFF-464b-ABE8-61C8648D939B}]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{A302545D-DEFF-464b-ABE8-61C8648D939B}\\PropertyBag]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{A990AE9F-A03B-4e80-94BC-9912D7504104}]

[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Explorer\\FolderDescriptions\\{A990AE9F-A03B-4e80-94BC-9912D7504104}\\PropertyBag]

Once you have deleted these entries, restart the computer and check for the issue. It worked in my case.