[HOME] 10:04 AM June-20-14

Memory errors - Windows 8

I recently had to fix a Windows 8 laptop that where having memory error issues. It's rear to see these issues on modern day computers. It was common with Windows XP usually caused by Windows adjusting the paging file.

I dealt with this problem before on another Gateway laptop and it turned out to be overheating problem. Just to be sure I scanned for malware, checked the hard drive, and memory chips.

I then put a program called Speedfan - www.almico.com/speedfan.php

The core temperatures showed them both at 71 C. I used a can of compressed air to spray out dust from the CPU fan and side vent. After the temperature went to about 45 C. They where both Gateway laptops by the way.

Remove Rocket Search Windows 8 And Chrome

8:00 AM July-10-14

I delayed posting the above until I could add something else to this post.

Yesterday I had to clear out a browser hijacking called Rocket Search. It was on a Windows 8 laptop and Chrome was the browser. I found this guide here to be helpful. http://malwaretips.com/blogs/rocket-search-removal/

This guide recommends uninstalling the offending programs first. From the given list I found Search Protection and tried to uninstall it only it claimed I needed Administrative privileges which I did have.

The next step was to reset the browsers, something I do anyway when cleaning out a computer. Then I had to clean up potential hijacked shortcuts but in this case there where none.

Then it was recommended to run AdwCleaner - http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

and Malwarebytes - http://malwarebytes.org

It then recommended HitmanPro - http://www.surfright.nl/en/downloads

...but I didn't, my third choice was TDSKiller - http://www.bleepingcomputer.com/download/tdsskiller/

Infected XP - Damaged IE , Internet Options And Chrome

Recently had another Win XP Desktop bought to me. I ran Malwarebytes, TDSKiller and ComboFix. To clear it out. Then I had to repair some damage that I assumed the virus created.

I noticed three other problems; One, Internet Explorer wouldn't open, two, I couldn't access the Internet Options, and three, Chrome would open 3 copies with an error message Google Chrome Profile Could Not Be Opened Correctly Error.

After following many suggestions online I still couldn't clear out IE or open the options. I decided to try reinstalling the SP3 updates to see if it could replace the damaged files. No luck. So then I decided to reinstall IE8 and sure enought it cleared it up. Then there was only Chrome.

One mistake I made, I used Hijackthis http://majorgeeks.com/download3155.html and removed some Internet Explorer restrictions I assumed put there by the virus but forgot to check and see if that cleared up the problem before reinstalling IE8.

It would open 3 copies at once with the error message Google Chrome Profile Could Not Be Opened Correctly. I found the solution on line here that worked: http://www.fourleaftechnology.com/index.php/General/google-chrome-profile-could-not-be-opened-correctly-error.html

Basically you have to navigate to the profile folder, in this case WinXP, C:\Documents and Settings\{username}\Local Settings\Application Data\Google\Chrome\User Data\, and delete a file called Web Data. I can confirm it work's.

Damaged Video Card

My Uncle also has a WinXp desktop and his monitor would go black. I wasn't sure if his computer was shutting down or if there was a problem with his monitor. Until I got a chance to witness what was going on and realized his computer wasn't shutting off but it seemed to be his monitor (or video card). I suspected his video card and removed it and then hooked up his monitor to the built in video. So far so good.

Refresh Windows 8

Finally, I had to refresh a Windows 8 laptop. I'll give Microsoft credit for adding this option to their latest system. I just went to the screen formally known as Metro (the blocky one), and starting typing refresh - and I clicked on the first option Refresh your PC without affecting your files. Under Refresh your PC without affecting your files, click Get started. Just follow through from there.

Here's a couple of links for full instructions.

http://windows.microsoft.com/en-ca/windows-8/restore-refresh-reset-pc

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03538721